Refund policy

 

Pinkhat Marshmallows Return and Refund Policy

 

At pinkhatmarshmallows.com, our gourmet marshmallows are handcrafted as perishable food items. Due to strict food safety, hygiene, and health regulations, we do not accept standard returns, exchanges, or change-of-mind refunds.

 

Exceptions for Damaged or Defective Goods To comply with consumer protection standards and marketplace policies, we do accommodate issues arising from transit or fulfillment errors. If your order arrives physically damaged, defective, or incorrect, you must contact us within 7 days of delivery. Please include your order number along with clear photos of the damaged items and packaging. Verified claims are eligible for a replacement or a full refund to your original payment method.

 

Order Cancellations Because our confections are made fresh to order, cancellations can only be accepted within 24 hours of purchase or prior to the start of production. Once an order enters production or ships, it cannot be canceled.

 

Contact Us For assistance with a damaged or incorrect delivery, reach out to us directly through pinkhatmarshmallows.com/pages/contact-us.